AI:s Impact on Management Consultants - A Qualitative Study On How Management Consultants´ Experience of Artificial Intelligence Shape Their Receptivity To Change

Sammanfattning

Artificial intelligence is on the rise in every industry worldwide, invoking billions of dollars in investments and it is predicted to change the world drastically. Looking at the management consulting industry that is used to facilitate these kinds of changes in companies, gives indications on how the workers might be affected by the implementations of non-human intelligence. Differentiating from the digitalization and other revolutions, as it mimics human intelligence, it is not only about replication skills, but enhancing competency, adds a new dimension and changes how workers perceive themselves. Examining "how management consultants might react toward their industry adapting to utilizing AI" by looking at their sensemaking process, reveals that receptivity to change can be explained through expectations and identity construction. Interviewing management consultants on their experience with AI uncovers insights on how to more effectively drive the change of implementing AI tools into their work.