DIGITALISERING AV SAMVERKANSPROCESSER : En socio-teknisk analys av designkrav för kompetensmatchning mellan offentlig och privat sektor

Sammanfattning

Collaboration between academia, the public sector, and industry is crucial for innovation but is often hindered by organizational friction, unclear entry points, and inefficient processes. The purpose of this study is to use Design Science Research to identify the socio-technical design requirements necessary for a digital platform to support a coherent collaboration process.Through a qualitative interview study with five strategic key stakeholders and a supplementary survey with 22 respondents, the study mapped needs and barriers across two phases, namely initiation through matching and maintenance via a digital workspace.The results indicate that the main challenge is not technical functionality, but a lack of trust and integration. The study identifies that the initiation phase requires mechanisms for calculus-based trust, such as strong authentication via BankID and verified track records, to reduce transaction costs. For the subsequent workspace, service quality and structural assurance are critical. The platform must integrate seamlessly with existing ecosystems, such as Microsoft Teams, and technically support regulatory compliance like GDPR and LOU. The conclusion is that a successful platform must be designed to balance technical simplicity with organizational security, acting as a bridge between the formal requirements of the public sector and the industry's need for speed.