Navigating the Knowledge Landscape : Exploring Knowledge Barriers in the Context of Technological Consultancy

Sammanfattning

The field of technical consultancy is centered around the value that each individual consultant can provide. This value has its ground in the set of skills and knowledge which the consultant possesses, and from an organizational standpoint, must be probably managed as to be fully utilized within the organization. The knowledge that consultants acquire during project missions is not every fully utilized within the base organization, due to the restrictions of knowledge barriers, prohibiting the transfer and retention of knowledge. Knowledge management therefore becomes an important aspect to consider in the technical consultancy field, as technology is constantly changing at a higher pace. This are of knowledge management has been neglected in the past, as most research regard knowledge management focus on more linear organization and management consultancy. This report aims to identify what and how knowledge barriers are created within the technical consultancy field and how the barriers affect knowledge acquisitions, transfer, and retention. This report follows a qualitative study approach, with semi structured interviews of 12 managers in key positions at 9 consulting firms, ranging from senior consultancy managers to senior consultants. The results of the empirical study identified 19 knowledge barriers affecting knowledge acquisition, transfer, and retention. The aspect of knowledge and organizational culture was found to be a foundational part of KM affecting the entire cycle of KM. The major barriers related to technical consultancy holding specialized and diverse knowledge, a lack of adequate knowledge management systems implemented, economic factors affecting KM utilization, market drivers creating barriers and internal as well as external cultural factors affecting the KM cycle.