One dashboard does not fit all : Promoting User Engagement through Dashboard Design in an Energy Monitoring Platform

Sammanfattning

Abstract A dashboard can be described as a compact first impression of a digital product or service. In any organization, a well-designed and user-centered dashboard can be a powerful tool to engage users in the organization’s processes and goals. In this study, a dashboard of an energy monitoring platform has been examined. This dashboard is used by a wide array of people working in different facility management organizations. The defined problem is the dashboard’s shortness of engagement with the users. The study’s purpose is to examine how to increase engagement with the users in the dashboard view. This has been done by applying practices and methods of User Experience (UX) and User-centered design. With the Double Diamond Design Process (DDDP) as an outset, user needs and goals in relation to the dashboard has been explored. Data collection has been done with a mixed method design, consisting of a pre-study, user interviews and a survey. An inductive data analysis has led to three key themes being identified: Deviations, Context and Customization. These themes represent the three main sources of potential for a more engaging dashboard on a user level. What was concluded by this was that the dashboard must resonate with the individual user on a level more closely related to the user’s organizational role and goals, needs. By adapting to the user context, making deviations prominent in the visual field, and allowing for customization of features, an engaging dashboard can be developed in any organizational context.