The Frontline Experience: Understanding Cell Extractions Through the Lived Experience of Correctional Officers.

Sammanfattning

Cell extractions are high-risk operations within correctional facilities, requiring officers to physically remove noncompliant inmates from their cells. While extensive research has examined use-of-force policies and inmate outcomes, limited studies explore the lived experiences of correctional officers who conduct these extractions. A phenomenological approach was used to understand the emotional and cognitive responses officers experience during and after cell extractions. Semi-structed interviews were conducted with correctional officers from a maximum-security institution in the United States, each having 10 to 20 years of experience and have participated in approximately 40 cell extractions. A thematic analysis identified four primary responses-fear, anxiety, frustration, and resentment-as well as two cognitive triggers: anticipation of risk and reflection on consequences. Officers described elevated stress influenced by uncertainty, procedural inefficiencies, subpar equipment, and a perceived disconnect between frontline staff and administration. The participants also expressed resentment toward policies that they believed prioritized inmate rights over officer safety. The findings emphasize the psychological burden of cell extractions and suggest a need for policy change, improved training, and better equipment aimed at officer safety. This research contributes to the broader discussion regarding human factors, organizational justice, and systemic challenges frontline correctional staff endure.