The Influence of Artificial Intelligence on Education: Sentiment Analysis on YouTube Comments : What is people´s sentiment on ChatGPT for educational purposes?

Sammanfattning

The use of artificial intelligence (AI), especially ChatGPT, has increased exponentially in the past years, and it can be seen how AI-based tools are being used in several fields, including education. The literature on AI on education (AIEd), how it has been used, its potential uses, opportunities and challenges were reviewed as well as the literature on sentiment analysis on social media to evaluate the best approach. Since education might face notorious changes due to this technology, assessing how people feel about this potential change in the paradigm is essential. Sentiment analysis on YouTube comments of videos related to ChatGPT, the most popular AI tool for education across learners and educators, was performed. It was found that 62.1% of thes ample had a positive feeling regarding this technology for educational purposes, whereas 19.4% had a negative sentiment and 18.5% were neutral. To contribute to the literature on sentiment analysis of YouTube comments, the two most used and best-performing algorithms were used for this task: Naive Bayes and Support Vector Machine. The results show that the first algorithm had a 61.30% accuracy, whereas SVM had a 71.79%.