Tillit för och använding av Artificiell Intelligence som verktyg : En kvalitativ studie om tillits inverkan påanvändning av artificiell intelligens

Sammanfattning

Artificial intelligence is a technology that many individuals view favourably intoday's world. Where the technology contributes to a variety of benefits when usedthat can help individuals perform specific tasks. It has been shown from previousresearch that individuals' willingness to use artificial intelligence is affected by thetrust they have in the technology. It discusses how working methods and processesare affected by artificial intelligence and how it is of utmost importance to promotethe individual's trust in the technology to later promote the way artificialintelligence is used. In the previous research, various methods and models havebeen identified and demonstrated to measure and build appropriate trust in AI aswell as for various variables that affect the individual's trust and thus willingnessto use artificial intelligence as a technology.The study aims to study trust in and use of artificial intelligence from a user'sperspective where the individual is in focus. The study thus aims to study theimpact of trust on the use of the technology, any variables that affect users' trustin the technology and what is important in the implementation and use of artificialintelligence to promote trust and the use of artificial intelligence. This is tocontribute with nuanced knowledge of what is required to promote effectivecollaboration between humans and artificial intelligence when performing varioustasks.The study contains a qualitative and inductive approach where empirical data wascollected through open individual interviews and observations where respondentsinteracted with an AI tool and where they performed simple use cases. Throughcontent analysis, the empirical material has created a nuanced andknowledgeexpanding view of the phenomenon and identified aspects andvariables with an impact on individuals' trust and use of artificial intelligence.These are areas that, according to respondents, have a major impact on decisionsto use or not use artificial intelligence tools.The results of the study show that there are aspects and variables around trust thathave a major impact on decisions to use AI tools. These are thus important to keepin mind when implementing AI tools to promote trust and thus the use of artificialintelligence