Bakom leendet: En kvalitativ studie om känsloreglering i restaurangbranschen

Sammanfattning

This study examines emotion regulation within the restaurant industry, and its impact on employees well-being and perceived work environment. Using a qualitative method based on semi-structured interviews with seven employees in the restaurant industry, the analysis explores how industry norms, job demands and social interactions shape workers' emotional experiences. The findings indicate that emotional regulation, particularly through strategies such as “surface acting” and “deep acting”, plays a crucial part in maintaining a positive facade toward customers and colleagues. The results also highlight a risk of emotional detachment and negative effects on well-being. Relationships with colleagues are described as vital for managing challenges at work, while conflicts and lack of organizational support are identified as obstacles. The study emphasizes the need for increased organizational support to reduce the negative effects of emotion regulation.