Enhancing Supply Chain Visibility and Coordination through a Control Tower: A Case Study at Lindab

Sammanfattning

This study analyzes the feasibility of implementing a Control Tower (CT) within Lindab’s supply chain in order to improve its visibility, coordination, and efficiency. Lindab operates within a highly complex and decentralized logistics network, with multiple production plants distributed across a large part of Europe. This structure generates significant logistics inefficiencies, especially related to transportation, resulting in low truck fill rates. Therefore, the company has started an initiative to implement a CT within its supply chain, starting with a small-scale proof of concept. In this context, the objective of this thesis is to evaluate whether Lindab should continue with the implementation and to identify the barriers and opportunities that may arise from this initiative. The study is developed as an exploratory case study and combines qualitative and quantitative methods. On one hand, interviews were conducted with internal and external employees related to the company’s supply chain. On the other hand, a quantitative analysis was carried out using internal transportation data from 2025, including information obtained from the proof of concept currently under development. In addition, the study was supported by academic literature related to Supply Chain Visibility, Control Tower architectures, and implementation models. Throughout the study, the main structural and operational inefficiencies present in Lindab’s current supply chain are identified, especially regarding low transportation consolidation, limited inventory visibility, and lack of coordination between entities. Likewise, both the opportunities and barriers associated with the implementation of a CT were analyzed, including technological, organizational, and data quality-related aspects. Finally, the results obtained show that the implementation of a CT presents a high potential to improve the efficiency of Lindab’s logistics network, while also providing a solid basis to support the company’s decision-making regarding the continuation and future expansion of the project.