Lek brukeres informasjonsbehov i møte med systemer som brukerkunstig intelligens

Sammanfattning

As artificial intelligence becomes more widespread, the need forexplanations on how the technology actually works increases.Previous research in the area has mainly focused on studyingexplanations for technologists and domain experts. Moreover, theuser's need for information is rarely accounted for. The purpose ofthis study is to examine which information needs lay users have indealing with the systems that employ artificial intelligence thatsurround them in their daily lives. In order to achieve the purpose ofthe study, as well as building on results from previous research,Netflix was chosen as the object of study. A qualitative study usingsemi-structured interviews was conducted. The research materialwas later analyzed, using thematic analysis. The results show thatthe users’ mental model, and the lack of information from Netflix,affected the users’ information needs. All participants expressedthat the information provided by Netflix was insufficient and thatthey wanted more information.