När artificiell intelligens möter rekrytering : En kvalitativ studie om möjligheter och utmaningar utifrån Technology Acceptance Model

Sammanfattning

The increasing use of artificial intelligence (AI) in the recruitment processes has created both new opportunities and challenges for organizations and recruiters. The purpose of this study is to increase the understanding of how people who work with recruitment experience the use of AI in recruitment processes. The study focuses on how recruiters perceive AI and what opportunities and challenges they associate with technology. The theoretical framework is based on the Technology Acceptance Model (TAM), with emphasis on perceived usefulness and perceived ease of use. A qualitative approach with empirical phenomenology was applied, and data was collected through semistructured interviews with eight recruiters working in Sweden. The results show that AI contributes to efficiency, time savings, and reduced administrative workload. At the same time, challenges related to bias, lack of neutrality, and reduced human interaction were identified. The study concludes that AI is mainly perceived as a supportive tool rather than a replacement for human judgment in recruitment.