“Nej, jag är inte skraj för ny teknik” : En kvalitativ studie om rekryterares känslomässiga upplevelse av AI inomrekrytering

Sammanfattning

The rapid development of artificial intelligence has initiated debates regarding its eventual threats and opportunities in the labor market. There is currently an ongoing discussion about which jobs, within the HR-business, that could potentially be replaced by AI, with the recruiting profession being suggested as replaceable by AI. The sociological relevance of the study´s subjects lies in the intersection of human and technology. The purpose of the study is to examine how professionals in the field of recruitment experience AI. By studying this, emotions arising in relation to technological development can be elucidated with the aim of understanding the intersection between humans and technology. Latest research has shown that development of new technology may raise apprehension among people. The theoretical framework of this study is based on Blumers (1986) ideas about sense-making within symbolic interactionism and Technology Acceptance Model (Davis, 1989). Blumers ideas are used to understand how recruiters' sense-making process affects their feelings towards AI. Technology Acceptance Model are used in purpose to understand recruiters potential for acceptance of AI. In this study, qualitative interviews were conducted with recruiters working at recruitment and staffing agencies. The study's results indicate that recruiters have a positive attitude towards using AI in their work, despite having difficulty understanding what AI is. The findings suggest that recruiters do not perceive AI as a threat to their occupational roles, as AI lacks the human capabilities required by their job roles.