Resilience of hospitality managers during the COVID-19 pandemic in Cape town (South Africa).

Sammanfattning

The Covid-19 pandemic has seen the world crumble as various countries declared themselves under the state of emergence and closed their borders. Thus, harsh restriction measures were introduced in the middle to end the Covid-19 pandemic. Aim: This study analyses hospitality managers' experience with the socio-economic consequences of the Covid-19 pandemic. Methodology: The researcher used qualitative techniques in conjecture with pragmatism as a philosophical position to understand the manager's experience during the Covid-19 pandemic. Semi-structured interviews were employed to acquire data from 10 hospitality managers in Cape Town (South Africa). The implication of the study: The study will add a gap to the existing body of literature and provide hospitality managers with vital information on how to handle situations when they are in a crisis and on how they can be able to remain resilient.