Teknikens roll i en resilient räddningstjänst: Innovation för framtidens beredskap : Organisatorisk resiliens i en tid av teknologisk förändring

Sammanfattning

This bachelor’s thesis investigates how technological innovations, specifically artificial intelligence (AI) and drone technology, can affect organizational resilience within the Swedish fire and rescue services. The theoretical framework connects organizational resilience to the Technology Acceptance Model (TAM), Resistance to Change (RTC), and Supply Chain Risk Management (SCRM), and analyzes which factors facilitate or hinder the potential of technology to strengthen preparedness and efficiency. The study is based on a qualitative method with semi-structured interviews and observations from two different fire and rescue services. The results show that the technology is perceived as a complementary support rather than a replacement for human experience, and that the acceptance of new technology varies depending on generational differences, education, and organizational culture. The study also indicates that structured risk management and access to resources, such as part-time firefighters, are crucial for maintaining strong organizational resilience. At the same time, barriers such as costs, regulations, and cultural resistance are identified, which may affect the implementation process. The thesis provides insights into how technology, human factors, and organizational structures interact in the development of an effective use of future emergency preparedness.