Who Knows Best? Self- versus Friend Robot Customisation with ChatGPT : A study investigating self- and friend-customisation of socially assistive robots acting as a health coach.

Sammanfattning

When using socially assistive robots (SAR), it is important that their personality is personalised so that it suits their user. This work investigated how the customisation of the personality of a SAR health coach is perceived when done by the users themselves or their friends via ChatGPT. Therefore, the research question in this study is: How is personalised dialogue for a social robot perceived when generated via ChatGPT, by users and their friends? This study uses a mixed method approach, where participants got to test their own and their friend’s personalised version. The qualitative data was analysed using a thematic analysis. Sixteen participants were recruited.The result from this study showed that it does not matter who is customising the SAR, nor does one make a more persuasive version than the other, and when customising the personality, participants explained what they or their friend preferred. However, it is important to remember that the individual’s preference matters.