AI’s effect on Agile Environmentsusing automated insights

Sammanfattning

This thesis investigates the impact of AI-driven automation on Agile projectmanagement, focusing on automating performance insights in Jira for Scrum teamsat the charter travel company TUI. The goal was to reduce manual labour ofthe Technical team leads (TTLs) and Scrum masters by developing a tool thatautomatically delivers Agile metrics through AI driven insights. The tool integrates Jira’s API, TUI’s internal AI and Mail API to collect sprintdata, calculate key metrics and deliver structured insights via email. These insightsprovide objective, data-driven feedback on team performance, supporting Technicalteam leads and Scrum masters in monitoring trends, identifying anomalies andmaking educated decisions. The effectiveness of the tool was evaluated through surveys which were answeredby 14 Technical team leads. The evaluation showed clear benefits, including timesavings and increased consistency in reports, as repetitive tasks were automated.While AI-generated insights proved to be a helpful tool, it was not intended toreplace human judgment. Challenges include AI’s limitations in understanding ofteam context and privacy concerns regarding the handling of personal and workdata.