Challenges in Operator Training within Pharmaceutcal Manufacturing : A Case Study

Sammanfattning

In pharmaceutical manufacturing, a structured onboarding and training process of operators is essential to ensure regulatory compliance and efficient production. This case study analyzes the operator training process at a Swedish pharmaceutical company, from onboarding to full certification, in order to address the research question: What are the key challenges in operator training within the pharmaceutical industry? The focus lies on identifying factors that contribute to operators not completing their certification within the planned time frame. The study is based on a mixed-methods approach, including a preliminary study with unstructured interviews and observations, a literature review, a survey answered by 53 operators and nine semi-structured interviews with line managers, trainers and a director. The empirical study identified six key challenges: theory overload, standardized training, lack of structure, insufficient support, resistance to digital tools and lack of ownership. The study presents improvement suggestions for each challenge, focusing on increased individualization, improved structure and clearer division of responsibilities.