Chefers konflikthantering inom vård och omsorg : Individuella och organisatoriska faktorers betydelse

Sammanfattning

Conflicts within healthcare are common and affect both the work environment and the quality of care, placing demands on managers’ ability to handle them in a constructive manner. Previous research shows that conflict management is a complex process in which various factors interact, highlighting the need for a deeper understanding. The aim of this study was therefore to examine which factors influence how managers in healthcare manage conflicts. The study was conducted as a literature review, in which scientific articles were identified through systematic searches in databases and analyzed using qualitative content analysis. The results show that experience, emotional competence, and conflict management style are key individual factors, while work climate, organizational support, and structural conditions are important at the organizational level. Furthermore, it is discussed that effective conflict management requires an integrated perspective in which managers’ individual capabilities interact with organizational resources, emphasizing the importance of developing both leadership and the work environment in order to promote sustainable and constructive practices.