Concept initiation flow, including the offer- and order process

Sammanfattning

The purpose of the thesis work was to look at the concept process and get an overview of the workflow for the concept initiation flow, including the offer- and order process, where the focus was on the concept part. The project was held at RBBP/RBBS, R&D Bus Body Department to follow the concept development team in Poland (DOL team). The objectives were to document an example for a specific concept, highlight deviations in the different processes and come up with recommendations for improvements. Methods in this project were: going through the documentation at Scania (the offer-, order- and concept process), observations by attending different meetings, interviews with people from different departments, visiting the bus production in Poland and comparing the information with scientific methods. The concept part resulted in a flowchart that reflects the picked concept process. Findings in this thesis work were that they didn’t follow the offer process, and for the concept part, the DOL team worked with a more traditional way of concept generation by just developing one proposal, and the designers didn’t always know the customer’s needs. Some recommendations were to update the offer process and use the “creative” way for concept generation as much as possible, an advantage for the DOL team would be if the costumer’s needs, not the technical requirement would be presented in the requirements specification for developing a concept with high quality and low costs.