Digital transformation i hotellbranschen : Implementering av ett molnbaserat IT-system ur ett sociomateriellt perspektiv

Sammanfattning

This study aims to investigate the implementation of a cloud-based IT system in a hotelbelonging to a Nordic hotel group from the employees' perspective. Furthermore, the studyaims to investigate the effects of implementing the cloud-based IT system at the hotel. Thestudy is based on a socio-material perspective and is carried out with a qualitative researchmethod and semi-structured interviews. The aim is to investigate how the employees at thehotel experience the implementation of the cloud-based IT system and how they perceive thatit affects and reshapes work routines and organizational structures at the hotel. The resultpresents the employees' experiences of the implementation process and identifies variousfactors that have affected the business, work routines and organization. The socio-materialapproach in the study sheds light on an interwoven interaction between technology andpeople, which according to respondents has increased operational efficiency and the guestexperience. The study provides valuable and deeper insights for hotel management and ITproject managers in the hotel industry who are planning IT strategies and future digitaltransformations. It also highlights the importance of including the socio-material perspectivewhen researching hotel organizations' digital development.