Hur påverkas rekryteringsprocessen genom artificiell intelligens? : En kvalitativ studie om AI-rekrytering och dess påverkan på urval, inkludering och mångfald

Sammanfattning

The purpose of this study is to create a greater understanding of recruitment with artificial intelligence and how this affects the recruitment process. We want to see the effects of AI application and its impact on inclusion and diversity among candidates. Our questions are: How can AI-based recruitment add more efficient processes and results compared to traditional processes from a recruiter's perspective? and How can AI-based recruiting lead to fairer and more unbiased hiring decisions that promote inclusion and diversity from the perspective of recruiters? The theories studied are based on LCS and signal theory. The study is based on a qualitative method where seven recruiters were interviewed. The empirical material was collected from six organizations in Sweden and one organization in Norway. The results of the study's first question show a general efficiency improvement around time saving, reduced workload, flexibility and fewer misrecruitments. Furthermore, the results of the second question indicate an improvement regarding inclusion and diversity in recruitment processes. The decisions made by artificial intelligence are based on competence and not on the prejudices that human decisions can entail.