Jag agerar, alltså finns jag? : En kvalitativ studie om agens och AI på organisationsnivå

Sammanfattning

This study investigates how agency is transferred between humans and AI tools within an organization. To investigate this, employees at the management consulting alliance Newground Alliance have participated in a questionnaire and taken part in interviews, this empirical data has been supplemented with material from internal meetings and external communication on their websites. The sample is therefore limited to employees within the same organization. Introna’s (2014) four dimensions of intra-actional agency have been used as a theoretical framework, contributing to an understanding of how agency arises within the framework of different situations and conditions within Newground Alliance. The study highlights how agency flows between humans and technology and the dynamics between these two parties. The study presents a new phenomenon emerging within the organization: a management consultant with AI competence. The findings provide insight into what influences the agency of employees within an organization and how the agency of AI also emerges from this. The insights presented can contribute to a better understanding of how technology can shape practices within organizations, how they affect employees’ professional identities, and set the tone for the discourse that is held. It also describes how these dimensions are entangled and how they impact each other in different ways.