PATIENTERS ERFARENHETER AV LÅNGA VÄNTETIDER PÅ AKUTMOTTAGNINGEN : En allmän litteraturöversikt

Sammanfattning

Background: Long waiting times at emergency departments are a well-known challenge within healthcare and affect patient experience and the working conditions of healthcare professionals. Emergency departments are increasingly characterized by overcrowded and confined environments, where patients remain for longer periods. Previous research indicates that prolonged waiting is associated with increased anxiety, frustration, and feelings of neglect among patients. Lack of information, limited communication, and insufficient involvement can intensify these negative experiences, while respectful encounters and continuous updates may reduce perceived distress. Method: A general literature review based on eleven scientific articles, including both qualitative and quantitative studies. The articles were analyzed and compared regarding the aim, method, and results. Result: Three main themes were identified: Patient’s experiences of communication, Patient’s experiences of interaction and Patient’s experiences of the care environment during overcrowding. Conclusion: Patients' experiences of waiting times are influenced not only by the actual duration of the wait but largely by how they are treated. Clear communication, continuous information, and a person-centered approach can reduce feelings of insecurity and care related suffering. Overcrowding and high workload limit the ability to provide person centered care, highlighting the need for structural improvements and strengthened nursing communication strategies.