Recruiting the New Generation of Computer Science Talent : Identifying and Addressing Candidate and Recruiter Challenges using Design & AI Recommendations.

Sammanfattning

The use of Information and Communication Technology (ICT) has significantly impacted Human Resource (HR) practices in recent years. With the field still undergoing a digital transition, challenges in providing a positive candidate experience during recruitment processes have emerged, with existing systems proving to have its limitations. While previous research and development has primarily focused on either the candidate or recruiter perspective in isolation, this paper examines both sets of users in order to provide insights on the recruitment process as a whole. The purpose of this study is to identify and address the challenges faced by both candidates and recruiters when recruiting the new generation of computer science talent, providing applicable design and AI recommendations for companies looking to streamline their recruitment processes while also improving candidate experiences. Through combining usability testing methods with semi-structured interviews and Figma prototyping, the findings were that the main reason why candidates experience bad recruitment processes is due to an overload of work among recruiters, and that many of the frustration points are connected between the two sets of users. By improving information architecture, syncing current systems with application websites and implementing a few automation tools, candidates can be provided the experience they demand while recruiters save a significant amount of working days at each recruitment period.