Att legitimera förändring : En kvalitativ studie om upplevelser i samband med upprepade organisatoriska förändringsprocesser

Sammanfattning

Change processes involve organizations transitioning from one state to another, more desirable, future state. Perceived legitimacy plays a crucial role in how changes are shaped. Change is often discussed in conjunction with communication, the role of middle managers, and employee support and participation. The purpose of this study is to contribute to a better understanding of how middle managers and employees experience repeated change processes, with a focus on legitimacy. The study was conducted using a qualitative method with an empirical phenomenological approach. Based on previous research on organizational change, the respondents’ experiences and descriptions are analyzed thematically. The results show that legitimacy is shaped by clear and meaningful communication, middle managers’ ability to gain buy-in for changes, and employees’ experiences of participation. Shortcomings in these areas risk creating resistance and make the implementation of changes more difficult.