Hanteringen av synlighetsparadoxen : En socioteknisk studie av styrning i hybrida team

Sammanfattning

In a professional landscape defined by hybrid work, physical oversight no longer functions as the primary or constantly available source of insight. As team members alternate between the office and remote locations, access to physical signals becomes asymmetrical and limited to specific times and places. This study examines how project managers navigate the sociotechnical challenges of this shift, using digital tools to compensate for information gaps that arise when teams are spatially and temporally separated. A central focus is the visibility paradox, which is a phenomenon where technical transparency can paradoxically lead to work being hidden to protect professional image or manage information overload. Through six in-depth interviews with leaders in IT, logistics, and the public sector, the strategies for maintaining a common ground are analyzed. The results indicate that while the physical workplace still provides a "rich" common ground for those present, it risks creating an "us vs. them" dynamic relative to those working remotely. The study concludes that the project manager's role has evolved into that of an active gatekeeper balancing technical visibility with social safety. Success requires joint optimization, where leaders actively manage digital silence and information overload while fostering the trust necessary for employees to remain transparent regardless of their physical work location.